Frequently Asked Questions (FAQs)
Orders & Shipping
1. How long will it take to receive my order?
Expedited shipping options are available at checkout for faster delivery. You will receive a tracking number via email once your order ships.
2. Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees levied by their country.
3. What is your return and exchange policy?
We want you to love your purchase. We accept returns and exchanges for items in new, unworn condition with original tags attached within 30 days of delivery. Return shipping is the responsibility of the customer, and a refund will be issued to the original payment method once the return is processed. For exchanges, please initiate a return and place a new order for the desired item. Please see our full Return Policy page for detailed instructions.
Products & Sizing
4. How do I know which size to choose?
We provide detailed size charts for each product on its respective product page. Please refer to these measurements carefully, as sizing can vary between styles. We recommend comparing your best-fitting garments to our charts for the most accurate fit. If you’re between sizes, we typically suggest sizing up for a relaxed fit.
5. What is the quality and fabric of your products like?
We exclusively curate pieces that meet our high standards for quality, comfort, and style. Our collections focus on premium natural and performance fabrics like Pima cotton, linen, and breathable blends designed for durability and ease. Each item is chosen for its craftsmanship and ability to become a long-lasting staple in your wardrobe.
6. Are the colors in your product photos accurate?
We make every effort to display product colors as accurately as possible. However, due to variations in individual monitor settings and lighting conditions, there may be slight differences between the image and the actual product.
Account & Services
7. How do I create an account?
You can create an account during the checkout process by selecting “Create an Account,” or at any time by visiting the “My Account” section on our website. Having an account allows you to track orders, save your information for faster checkout, and manage your preferences.
8. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. You can also log into your duneapparels.com account to view the status of all your orders.
9. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure and convenient checkout.
10. How can I contact customer service?
Our customer service team is happy to help! You can reach us via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM – 5 PM EST).
11. Do you offer gift cards?
Yes! duneapparels.com digital gift cards are the perfect way to share the spirit of relaxed style. They can be purchased in any denomination on our Gift Cards page and are delivered via email.